COMPANY STATEMENT AND COMPLAINT PROCEDURE

1. The purpose of this website is to make it easy to find retirement property in the UK.
2. Most properties are advertised on the major search engines such as Rightmove, Zoopla and On the Market.
3. Many properties are now bought privately (about 7%) through local contacts in existing retirement estates which make up the vast majority of purpose-built retirement housing.
4. By listing as many retirement estates as possible in the UK we make it easier for you to find the right retirement flat, house or cottage.
5. Probably 15% of retirement properties are sold through local contacts and people walk through the door (sometimes known as ‘walk-ins’).
6. People also take far longer to search and find retirement housing than ordinary housing.  When the latter doesn’t work or you make a mistake it’s normally quite easy to sell and move, usually to a larger property, in the same area.
7. In retirement people visit a property many times to make sure it’s just right and can often move very long distances to be closer to children.  Children have an important say in the downsizing and relocation of their parents and are often hesitant about retirement housing.
8. Most large villages and towns can be found on this website where ‘purpose-built’ retirement properties exist saving time and energy by enabling you to visit as many as possible in one place and at one time. 
9. Ground rents are very expensive to have to bear when in retirement and relying on pensions to help pay the service charge.
10. Long leases are very beneficial and anything more than 250 years is very good.
11. We will always try and help you find the right retirement property, whether for sale or rent.
12. We are committed to providing a professional service and when something goes wrong we would like you to tell us about it which will help to improve our services. Please see the procedure below for property sales:

 

COMPLAINTS HANDLING PROCEDURE

If you are dissatisfied in any way with Fifty5Plus and have a complaint please follow the procedure below:

Stage 1: In the first instance contact Sarah Marston by email or in writing.  We will review and consider your complaint in full and try and resolve the issue to your satisfaction as quickly as possible and respond to you within three working days.

If you are not happy with our response you will have the opportunity to have an another view from within the company and please let us know why you remain dissatisfied and we will acknowledge receipt within three working days.

Stage 2 refers your complaint to Guy Mossop who will review further and respond to you within three working days.

Stage 3 gives you the opportunity to have your complaint reviewed by The Property Ombudsman without charge:

 

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

01722 333 306

admin@tpos.co.uk

www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months from the date of our final viewpoint, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.